Admission in Greece

In the case of hospital admissions in Greece, call +30 210 9307718, to inform Mednet. Mednet manages Generali Global's reimbursements, and will open a file with the hospital that you are admitted to. This call centre operates 24 hours. 


Admissions abroad  

If the admission concerns a hospital abroad then call +44 203 788 3288. This call centre is multilingual and operates 24 hours. 

Additionally, you can notify of hospital admissions online through AETNA Portal



Scheduled admissions

In the case of scheduled hospital admissions, fill out the document, of which you can find here

Or send an email to this address europeServices@aetna.com. 


If, for any reason you have not previously carried out the pre-authorisation procedure, and you have already been admitted to hospital, click here, and follow the procedure outlined on this page.